Return Policy

In-Store Purchases

3-5 Days Money Back Guarantee In-Store

At Jewelry By Lady M, you're guaranteed the best value in writing with our Best Value Promise. 

Items purchased or held in layaway may be returned for a full refund or exchange. Original sales receipt must be presented and items must be in new condition to receive a refund.

All refunds (except cash payments) will be given in the same manner as originally purchased. All cash payments will be refunded by a check that will be mailed within ten (10) business days. Refund checks will be sent to the name and address of original purchaser. Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than Jewelry By Lady M), or damaged in any way cannot be accepted for return. The following reasons will void the 30-day return policy:

  • If a diamond is set in a Semi-Mounting by anyone other than Jewelry By Lady M
  • If the ring has been worn
  • Any special orders
  • Sized outside of Jewelry By Lady M ' recommended sizing parameters
  • Any head changes
  • Any product missing the original sales receipt is non-refundable and non-exchangeable
  • Custom made and or altered
  • Custom engraved items

Layaways will be held with a minimum deposit of 20% of the total purchase price and allows 90 days to pay the remainder. Merchandise will be returned to stock if the payment criteria is not met.

Cancelled layaways will be refunded in the same tender type(s) used (except cash payments). All cash payments will be mailed within fifteen (15) business days. Refund checks will be sent under name and address of original purchaser.

Online Purchases

30-Day Money Back Guarantee Online

At Jewelry By Lady M, you're guaranteed the best value in writing with our Best Value Promise. If you're not fully satisfied with your purchase just return the item within 30 days and we'll refund the full amount to you. Online purchases cannot be returned to a store.

Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than Jewelry By Lady M), or damaged in any way cannot be accepted for return. The following reasons will void the 30 day return policy:

  • If a diamond is set in a Semi-Mounting by anyone other than Jewelry By Lady M
  • If the ring has been worn
  • Any special orders
  • Sized outside of Jewelry By Lady M  recommended sizing parameters
  • Any head changes
  • Any product missing the original sales receipt is non-refundable and non-exchangeable
  • Custom made and or altered
  • Custom engraved items

Once we receive your returned item, it will be reviewed by our Quality Assurance department. Upon acceptance, your refund or new item will be processed. Returns with no Jewelry By Lady M return authorization code and packages that are improperly packaged will be refused receipt.

How to return your order

Simply call 949-357-4945 to obtain an RMA number. You will then be instructed to go online and enter your RMA number at our shipping website. The site will walk you through the return process and you can even schedule a pick-up from the carrier of your choice. We highly recommend that you insure your shipment back to us.

100% DIAMOND GUARANTEE

100% 5 year Diamond and Color stone Warranty

We will replace any diamond, and color stone which in normal use chips, cracks or separates from its mounting and is lost with a diamond, or color stone of comparable quality up to 100% of the original Color stone purchase price for 5 years. If a lab-created diamond is purchased, then it must be replaced with another lab created diamond up to 100% of the purchase price and is subject to availability.

Details: This warranty is valid, provided the diamond, and color stone mounting have been cleaned and checked once a year and that such inspection has been verified in writing in the space provided in the 5 year Diamond Warranty appraisal an authorized representative of Jewelry By Lady M. The 100% 5 year Diamond and color stone Warranty is nontransferable and will be considered invalid should the purchaser have the ring worked on by any jeweler other than Jewelry By Lady M. Your 100% 5 year Diamond and Color stone Warranty will be respected when you bring your jewelry to any Jewelry By Lady M location. Please be sure to bring the 5 year Diamond and Color stone Warranty Appraisal and your sales receipt with you to take advantage of the free inspection and cleaning

Please be aware:

Jewelry By Lady M does not warranty diamonds and color stones purchased elsewhere and set into our jewelry. There are no warranties, expressed or implied, written or oral, other than as setforth herein. The warrantor shall not be liable for incidental or consequential damages.

Free Cleaning & Inspection for Life.

It is our pleasure to professionally clean and inspect your diamond and gemstone anytime you visit Jewelry By Lady M. Please come in weekdays between 10 am to 5 pm.

General Information
There are no warranties, expressed or implied, written or oral, other than as set forth herein. The warrantor shall not be liable for incidental or consequential damage.